Last updated June 11, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@whimsicalornaments.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
EDLSNY
Attn: Returns
RMA #
2044 East 13th St Suite 2F
Brooklyn, NY 11229
United States
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Broken items
● Damaged items
RETURN INSTRUCTIONS
We ask is that you carefully package your item in its original packaging. Kindly securely attach the return label to your package. Ship your items to us via the postal service, we can email you free return label for damaged items. To ensure that we are able to offer you full credit please, keep products in new condition. We will credit your account upon receipt of your merchandise.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
347-792-5608
info@whimsicalornaments.comEdit